Refund & Cancellation Policy
Last Updated: 08-10-25
At AstroSolutions, we want you to have complete peace of mind when purchasing crystals, vastu items, essential oils, and wellness products from us. While we take every measure to ensure product quality and safe delivery, we understand that sometimes things may not go as expected. This Refund & Cancellation Policy outlines when and how you may request a cancellation, replacement, or refund.
By placing an order on our website, you agree to the terms stated below.
- General Policy
- All sales are considered final once the order has been shipped.
- Refunds or cancellations are accepted only under specific conditions (see sections below).
- Aromatherapy & essential oils, aura sprays, roll-ons, and other aroma products are strictly non-refundable and non-returnable due to hygiene, contamination, and purity concerns. Once opened or shipped, these cannot be resold or reused.
- Cancellation of Orders
- Before Dispatch:
- You may cancel your order within 24 hours of placing it, provided it has not been dispatched.
- If cancellation is requested in time, we will initiate a full refund to your original payment method within 5–7 working days.
- After Dispatch:
- Once the product has been shipped, cancellations are not allowed.
- In exceptional cases (e.g., duplicate order placed by mistake), we may consider cancellation at our discretion.
- Non-Refundable Items Summary
The following items are strictly non-refundable and non-returnable:
- Essential oils, aroma blends, aura sprays, roll-ons, or any opened/sealed aromatherapy product.
- Gift cards, coupons, or digital products.
- Personalized or custom-made items (e.g., custom vastu kits, numerology/astrology correction reports).
- Items purchased during special discount sales (unless defective).
- Contact Us
If you have any questions about our Refund & Cancellation Policy, please reach out to us:
📧 Email: info@astrosolutions.org.in
📞 Phone/WhatsApp: 9780108314
🌐 Website: AstroSolutions
Our customer support team will be happy to assist you and resolve any concerns.
- Final Disclaimer
Please remember that our products — especially crystals, oils, and vastu remedies — are holistic wellness tools meant to support energy balance, meditation, and lifestyle harmony. They are not medical substitutes and refunds will not be granted on the basis of personal outcomes or expectations.
